Refund policy

Refund & Return Policy

Last updated: September 3, 2026

At My Store, we want you to be satisfied with your purchase. If you are not satisfied with your order, please review the following return and refund policy.

Returns

You may request a return within [X days] days of receiving your order.

To be eligible for a return, the item generally must:

  • Be unused and in its original condition
  • Be in its original packaging, where applicable
  • Include proof of purchase or order information
  • Not be excluded from returns under this policy

Certain products may not be eligible for return due to their nature, including personalized, customized, perishable, hygiene-sensitive, or final-sale items where applicable.

How to Request a Return

Before sending an item back, please contact us at [your email address] with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos, if the item is damaged or defective

We will provide return instructions if your request is approved.

Please do not send items back without contacting us first.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery.

Please provide your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or other suitable solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Original shipping charges may be non-refundable unless the return is due to an error, defect, or other circumstance for which we are responsible.

Return Shipping

Unless the return is due to a defective, damaged, or incorrectly supplied item, the customer may be responsible for return shipping costs.

Exchanges

If you would like to exchange an item, please contact us at [your email address]. Exchanges are subject to product availability.

Cancellations

If you need to cancel an order, contact us as soon as possible. We may be unable to cancel an order once it has been processed or shipped.

Contact Us

For return or refund questions:

Store Name: My Store